At Vortex, we do our best to provide you with the absolute best products. We are obsessive about delivering quality to our consumers. But, unfortunately, like all things in life, things don't always go as planned. If you have encountered a problem with one of our products, please follow the steps below, so we can make things right.
If you require a replacement for a product that was seriously deficient (such as a vape that was clogged), please include the following. NOTE: Without all of the items below, returns cannot be processed.
1) The product itself
2) The original product packaging
3) The original receipt
4) A copy of your government issued photo ID, showing that you are over 18.
5) Full name, phone number and email address.
Send all of these items directly to:
VORTEX CANNABIS INC.
13065 Route Arthur Sauvé
PRODUCT REPLACEMENT CHECKLIST
PRODUCT REPLACEMENT POLICY
Once we receive the product and all related documentation, we may offer a credit towards the purchase of a replacement product, at our discretion. We do not offer reimbursements for products that have been heavily used. For instance, vape cartridges that have been partially consumed. By sending the product to us, you acknowledge that a refund or reimbursement is not guaranteed, and you forfeit ownership of the product.
If a replacement product is offered, Vortex will purchase a replacement product at the retail location where the original product was purchased, for customer pick up.
For more information, please email us at: product(at)vortexcannabis.com